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Important Documents Every Senior Should Have Easy Access To

Province: CA


One never knows when crisis will hit and you or someone other than yourself will need access to your important documents, but not have the time or ability to search for them. Be it an unexpected illness, hospitalization or something else - a purse can get stolen or lost, a home can get broken into....
We relish planning for the future when it's a joyous event we have to look forward to. We are more than likely to avoid planning for a possible crisis or a negative event. I have heard repeatedly how people are reluctant to discuss the issue of preparing Wills or Powers of Attorney with their loved ones - some people talk about a fear of discussing it because they are superstitious; they believe that it will foreshadow something bad happening. Young or old we never know what tomorrow will bring and frankly, these are documents every adult should have. I know people who get a Will done before they go on vacation. This confounds me – can an accident not occur at home? It is not uncommon to hear that children of senior parents are reluctant to speak with their parents about the care they might need as they age or, of the plans they would like made for them if they are close to the end of their life. Again, there is a fear attached to raising these issues and a great discomfort, which is understandable. However, not talking about these issues doesn't mean the events we are afraid of won't happen - it just means we won't be prepared for them if/when they happen and, we will be even more stressed and overwhelmed than we need to be, if/when they do. All of these things are so important that you need to discuss the 'hard stuff' in order to get through it when the time comes, despite the discomfort you think the discussion will incur.
Once you have the “conversation”, the documents need to follow. In my work as a hospital social worker in years past, in working with people that often unexpectedly ended up hospitalized, there would often be a need for important documents that others needed to access but had no idea where to find. Beyond the obvious health care-related items like one's health card and perhaps insurance documents, what about other items? A Power of Attorney? (this is not just an issue for an older person - what about a young person who is in an accident and is now incapable of making decisions?) What about banking documents, if bills have to be paid? What if the person has dependents they are responsible for (e.g. children) that need care? A host of issues go through one’s mind when you see unexpected situations with less than favourable outcomes. As a result of my experience, I have begun to advise people to create an 'Emergency File' with important documents in it that they update annually, keep in a safe but accessible place, and inform close relatives/caregivers of it's location in the event of an emergency. It is best to include only photocopies in this file and keep originals in a safe but accessible place if they are required. I have found using an accordion file works well.

Suggested items for your Emergency File:
  • Copy of passport
  • Copy of birth certificate or immigration documents
  • Copy of marriage certificate
  • Copy of all credit cards
  • Copy of Power of Attorney (note on it location of original)
  • Copy of Will (note on it location of original)
  • Copy of insurance documents
  • Copy of mortgage/loan documents
  • Copy of account numbers for all monthly payments (utilities etc.)
  • Copy of medical documents
  • Copy of financial documents, bank books/statements, investment accounts, brokerage accounts/names of financial advisors
  • Social Insurance Number
  • Health Card Number
If you are a caregiver for someone else - children or seniors and have documents for them or related to them there should be copies there too.
List of doctors, friends, family & phone numbers/caregivers.
Ultimately, one hopes that they never need such a file but having one, and encouraging your loved ones to do the same, regardless of their age or situation, affords one peace of mind and will make you feel prepared for unexpected, and often stressful situations.
If you are looking for assistance locating a home or resources for your loved one, you can reach out to our consulting team at or visit our consulting page for more information. Our Discover 3 program offers decision-makers and seniors, an opportunity to have a professional consultant identify 3 housing solutions based on their needs. If you need more information on care options for seniors, retirement community, or long-term care visiting tips and/or if you are interested in organizing your loved one’s information using our Care Planning Workbook, visit our publications page for a list of options and downloads.
For additional questions, feel free to contact us at is Canada’s largest unbiased seniors’ housing database, offering consulting services, and both seniors’ service and housing directories for professionals, seniors, and their families.


Esther Goldstein, B.Sc., B.S.W., RSW


Disclaimer: The information provided in this article is offered for general informational and educational purposes only. Opinions expressed are those of the writer and not necessarily Lifestyle 55 + Network, Inc/ In no way are any of the materials presented meant to be a substitute for professional advice nor should it be construed as such. Lifestyle 55+ Network, Inc. has endeavoured to ensure the completeness and accuracy of the information contained on this website. However, neither it nor the administrator of the site assumes liability whatsoever for any errors or omissions, nor guarantees the accuracy of the information herein.

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